Man And Van Crayford Terms and Conditions

These Terms and Conditions set out the basis on which Man And Van Crayford provides removal, transport, collection, delivery, and related support services to customers in the United Kingdom. By making a booking, you agree to be bound by the provisions below. Please read them carefully before confirming any service. These terms are designed to be clear, fair, and practical, and they apply whether you are arranging a small single-item move, a larger household relocation, or a commercial transport job. In these terms, references to we, us, and our mean the service provider, and references to you and your mean the customer who requests the service.

We may amend these terms from time to time for legal, operational, or business reasons. The version in force at the time of your booking will normally apply to that booking, unless a later update is required by law or by an agreed written variation. It is your responsibility to review the terms before confirming the booking. If any part of these terms is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect.

These terms are intended to support a professional man and van service while making responsibilities clear on both sides. They cover the booking process, pricing and payments, cancellations and changes, liability limits, waste handling, and the law that governs the agreement. Nothing in these terms affects your statutory rights as a consumer where such rights cannot legally be excluded or limited.

1. Booking process

All bookings must be made through the accepted booking channels and are subject to availability. A booking request is not confirmed until we have accepted the job and, where required, received any deposit or advance payment. When you request a van and man service, you must provide accurate information about the items, collection and delivery locations, access conditions, timing, any parking restrictions, and any special handling requirements. If the details change, you must notify us as soon as reasonably possible.

We may refuse or cancel a booking if the information supplied is incomplete, inaccurate, unsafe, or materially different from the actual job requirements. The quoted service may be based on estimated time, labour, mileage, item size, access, and other relevant factors. If the actual work differs from the original description, we reserve the right to revise the price, adapt the vehicle size, adjust staffing, or reschedule the job if necessary for safety or efficiency.

2. Service scope and customer responsibilities

The scope of work will be limited to the agreed service described at the time of booking. Unless expressly agreed in writing, we do not provide specialist packing, dismantling, reassembly, hazardous goods handling, or storage services. You must ensure that all items are appropriately packed, secured, and ready for loading unless we have specifically agreed to provide packing support. Fragile items should be clearly marked, and valuable items should be carried by you whenever possible.

You are responsible for ensuring safe, lawful, and reasonable access to the collection and delivery points. This includes arranging parking, permits, lift access, keys, building entry, and any necessary permissions. If access is restricted, delayed, or made unsafe by circumstances outside our control, additional charges may apply for waiting time, additional labour, alternative routing, or aborted attendance. We are not responsible for delays caused by traffic, weather, road closures, or third-party interference.

Where the service includes furniture removal or handling of bulky goods, you must tell us in advance about weight, dimensions, condition, and any structural issues that may affect safe lifting. We may decline to move any item that we reasonably believe is unsafe, overly heavy, unstable, contaminated, or unsuitable for transport in the available vehicle. In such cases, the affected part of the booking may be cancelled or charged in accordance with the cancellation and liability provisions below.

3. Payments and pricing

All prices are quoted in pounds sterling unless otherwise stated. Charges may be fixed, hourly, mileage-based, or calculated using a combination of these methods. Quotes are generally based on the details you provide and may be adjusted if the actual service differs from those details. Any additional services requested on the day, including extra labour, longer waiting time, additional stops, difficult access, or disposal work, may result in supplementary charges.

Unless a different arrangement has been agreed in writing, payment is due on completion of the service or before unloading where operationally required. We may request a deposit to secure a booking, and such deposit may be non-refundable in the circumstances set out in these terms. We accept payment methods made available at the time of booking. Failure to make payment when due may result in the suspension of service, retention of goods until payment is made where lawful, or recovery action.

All invoices must be paid in full without deduction, set-off, or counterclaim except where required by law. If a payment is reversed, declined, disputed without reasonable cause, or subject to chargeback, you may be liable for any reasonable costs we incur in dealing with the matter, including bank fees, administrative costs, and collection expenses. We may also charge interest on overdue sums at the statutory rate where permitted.

4. Cancellations, postponements, and amendments

You may request to cancel or change a booking, but any cancellation or amendment is subject to notice and may be charged depending on the stage at which it is made. If you cancel with sufficient notice before the agreed date and time, we may refund all or part of any payment received, less reasonable administrative costs or any non-refundable deposit previously disclosed. If you cancel at short notice or after the vehicle, driver, or team has been dispatched, a higher cancellation fee may apply.

Where we are unable to perform the service due to circumstances beyond our control, including unsafe access, inaccurate job information, absence of the customer, severe weather, vehicle breakdown, or legal restrictions, we may cancel or postpone the booking. In such cases, we will aim to offer an alternative date where possible. Any liability for cancellation will be limited as set out in the liability section, except where the law requires otherwise.

If you wish to amend the scope of the work, such as changing the number of items, collection address, delivery address, or timing, we will decide whether the amendment can be accommodated and whether any revised price applies. A request to amend does not guarantee acceptance. Any agreed amendment should be treated as part of the booking once confirmed, whether by written communication or other clear recorded acceptance.

5. Liability and limitations

We will take reasonable care and skill when providing the service. However, our liability is limited to losses directly caused by our negligence, breach of contract, or failure to use reasonable care and skill. We are not liable for indirect, special, or consequential losses, including loss of profit, loss of business, loss of opportunity, or inconvenience, unless such liability cannot legally be excluded. Nothing in these terms limits liability for death or personal injury caused by negligence, fraud, or any other matter that cannot lawfully be limited.

You must notify us promptly of any alleged loss, damage, or shortage and provide reasonable evidence, including photographs where appropriate, so that we may investigate. Claims for damage to property must be reported as soon as reasonably possible and in any event within a reasonable period after completion of the service. If we are liable for loss or damage, we may choose to repair, replace, or compensate up to the reasonable value of the affected item, subject to the limits below and any insurance arrangements in place.

Unless otherwise agreed in writing, our liability for any single booking will not exceed the total fee paid for that booking, except where such limitation is prohibited by law. We are not responsible for pre-existing damage, inadequate packing, hidden defects, items not declared at booking, or damage resulting from wear and tear, unsuitable packaging, or instructions given by the customer contrary to our advice. Customers are expected to take out appropriate insurance for items of high value where desired.

6. Waste handling and environmental compliance

Where the service includes waste removal, disposal, clearance, or collection of unwanted items, both parties must comply with applicable UK waste legislation. We will handle waste in a lawful and environmentally responsible manner. However, you remain responsible for ensuring that any items presented for removal are accurately described and are not prohibited, hazardous, or contaminated unless previously agreed and handled in accordance with legal requirements. We may refuse to collect any item that could place us in breach of waste regulations.

Under UK waste regulations, the producer or holder of waste may have continuing responsibilities concerning sorting, classification, and lawful transfer. You must not place batteries, asbestos, chemicals, paint, oils, gas cylinders, clinical waste, electrical waste, or other controlled materials into a load unless we have expressly agreed to manage those items lawfully and safely. If such items are discovered unexpectedly, we may reject them, charge additional fees, or end the job where safety or legal compliance requires.

Where waste is removed, we may transfer it only to licensed facilities or lawful destinations. You agree not to use our service for fly-tipping, unlawful dumping, or concealment of controlled waste. If false information about waste type or quantity is provided, you may be liable for penalties, expenses, or claims arising from that misinformation. We may retain records of waste transfers, descriptions, and disposal arrangements as required by law or operational procedure.

7. Delays, force majeure, and operational issues

We are not responsible for delays or failure to perform caused by events outside our reasonable control, including but not limited to extreme weather, road incidents, government action, strikes, civil disorder, fire, flood, epidemic, vehicle breakdown, or supplier failure. Where such an event occurs, we will take reasonable steps to notify you and resume performance as soon as reasonably practicable. If the service becomes impossible or impractical, either party may cancel the affected booking without further liability, subject to any sums already lawfully due for work performed.

If our driver or team has to wait due to customer-related delays, access problems, building restrictions, missing keys, or incomplete preparation, waiting time may be charged at the applicable rate. If the job cannot proceed because the items are not ready, are misdescribed, or require a larger vehicle or additional labour not previously agreed, we may cancel the job and charge a call-out or aborted attendance fee where reasonable and lawful.

We may also suspend or stop the service if continued work would be unsafe, unlawful, or unreasonable. This includes situations where load weight exceeds safe limits, weather conditions make loading unsafe, or the customer or a third party behaves in a threatening, abusive, or obstructive manner. In such cases, any decision to continue or return at a later time will be at our discretion and may involve additional charges.

8. General legal provisions

Each clause in these Terms and Conditions operates separately. If any court or competent authority decides that any provision is unlawful or unenforceable, that provision will be treated as removed to the minimum extent necessary, and the remainder will continue to apply. No failure or delay by us in enforcing any right or remedy under these terms shall be treated as a waiver of that right or remedy.

Nothing in these terms creates a partnership, agency, or employment relationship between us and you. You may not assign or transfer your rights or obligations without our prior written consent, except where such a transfer is required by law. We may assign or subcontract the performance of the service, in whole or in part, provided that this does not materially reduce the standard of service promised to you under the booking.

These terms, together with the booking details and any written amendments, form the entire agreement between the parties in relation to the service. Any statements made before booking that are not included in the written agreement will not form part of the contract unless they are required by law to do so. For clarity, Man And Van Crayford may update operational procedures, pricing structures, and service availability from time to time, but any confirmed booking will remain governed by the agreed terms applicable to that booking.

9. Governing law and jurisdiction

These Terms and Conditions, and any dispute or claim arising out of or in connection with them, shall be governed by and interpreted in accordance with the laws of England and Wales. If you are a consumer, you may benefit from mandatory rights and protections that apply under your local law where those rights cannot be excluded by contract. Nothing in this section affects any such mandatory legal rights.

Any dispute arising from the services shall first be addressed through reasonable discussion and, where appropriate, by written clarification of the facts. If the matter cannot be resolved informally, the courts of England and Wales shall have exclusive jurisdiction, except where consumer law grants you the right to bring proceedings in another court. By booking the service, you confirm that you have read, understood, and accepted these terms.