Man and Van Crayford Service Terms and Conditions

These Terms and Conditions set out the basis on which Man and Van Crayford provides removal, transport and related services to its customers within its service area in the United Kingdom. By booking or using our services you agree to be bound by these Terms and Conditions. Please read them carefully before making a booking.

1. Definitions

In these Terms and Conditions, the following words have the meanings given:

1.1 "Company" means Man and Van Crayford, the provider of removal and transport services.

1.2 "Customer" means the person, firm or organisation booking the services of the Company.

1.3 "Services" means any removal, man and van, transport, loading, unloading, packing or related services provided by the Company.

1.4 "Goods" means all items, furniture, personal belongings or materials which are to be moved, transported or otherwise handled by the Company in the course of providing the Services.

1.5 "Service Address" means the collection and delivery locations specified by the Customer at the time of booking.

1.6 "Contract" means the agreement between the Company and the Customer for the provision of Services, incorporating these Terms and Conditions.

2. Scope of Services

2.1 The Company provides man and van and removal-type services within its operational area in the UK, including collection, loading, transportation, unloading and, where agreed, basic positioning of items within the delivery address.

2.2 Unless expressly agreed in writing, the Services do not include disconnection or reconnection of appliances, dismantling or reassembly of furniture, lifting items through windows or over balconies, or working at height.

2.3 The Company reserves the right to refuse to move any item which, in its reasonable opinion, cannot be moved safely, is too heavy or bulky for the available manpower or equipment, is insufficiently packaged, or may cause damage to property or risk to health and safety.

3. Booking Process

3.1 Bookings can be made by the Customer through the Company’s accepted communication methods as advertised from time to time. A booking is only confirmed when the Company has accepted the Customer’s request and provided confirmation of the Service details and price.

3.2 When making a booking, the Customer must provide accurate and complete information, including:

a) Full collection and delivery addresses and any access issues, such as stairs, narrow doorways, parking restrictions or distance from parking to the property.

b) A clear description and approximate volume or list of the Goods to be moved, including any particularly heavy or fragile items.

c) The preferred date and estimated time for the Services.

d) Any additional services required, such as packing or the supply of boxes, where available.

3.3 The quoted price is based on the information supplied at the time of booking. If the information provided is incomplete or inaccurate, or if additional Goods or services are required on the day, the Company reserves the right to adjust the price accordingly.

3.4 The Customer is responsible for ensuring that any necessary parking or access arrangements are in place at both the collection and delivery addresses. Any parking charges, fines or additional fees incurred as a result of inadequate arrangements or restrictions will be added to the final price.

4. Pricing and Payments

4.1 The Company will provide an estimate or quotation for the Services based on the information given at the time of booking. Prices may be based on hourly rates, fixed rates, distance, volume of Goods, or a combination of these factors.

4.2 Unless otherwise agreed, payment is due on completion of the Services on the day of the move. The Company will advise the Customer in advance of the accepted payment methods.

4.3 For longer-distance work, larger moves or where otherwise required, the Company may request a deposit or partial prepayment to secure the booking. Any such deposit will be set out clearly at the time of booking.

4.4 If the Customer fails to make payment when due, the Company reserves the right to:

a) Suspend or cease the Services until payment is received in full.

b) Retain the Goods until all sums due are paid, subject to any applicable legal requirements.

c) Charge reasonable administration fees and any necessary costs incurred in recovering overdue amounts.

4.5 All prices are stated in pounds sterling and are exclusive of any applicable taxes or charges that may be applied under UK law, which will be clearly notified where relevant.

5. Cancellations and Changes

5.1 The Customer may cancel or amend a booking by providing notice to the Company as early as possible.

5.2 Where a booking is cancelled by the Customer with more than 48 hours’ notice before the agreed start time, any deposit paid may be refunded or transferred at the Company’s discretion, subject to any non-recoverable costs already incurred.

5.3 Where a booking is cancelled with less than 48 hours’ notice, the Company reserves the right to retain all or part of any deposit paid, and to charge a reasonable cancellation fee to cover lost time and resource allocation.

5.4 If the Customer requests significant changes to the booking, such as a different date, additional addresses or a substantial increase in the volume of Goods, this will be subject to availability and may result in a revised quotation.

5.5 The Company may cancel or reschedule the Services if it is unable to perform them due to circumstances beyond its reasonable control, including but not limited to extreme weather, vehicle breakdown, accidents, illness, or other unforeseen events. In such instances the Company will notify the Customer as soon as reasonably possible and will seek to rearrange the Services. The Company will not be liable for any consequential loss arising from such cancellation or delay.

6. Customer Responsibilities

6.1 The Customer is responsible for:

a) Ensuring that all Goods are properly packed and secured for transport, unless packing has been expressly agreed as part of the Services.

b) Ensuring that fragile, valuable or delicate items are clearly identified and appropriately protected.

6.2 The Customer must ensure that all walkways, stairs and access areas are safe, reasonably clear and suitable for moving Goods. The Company may refuse to work in areas that are unsafe or pose unreasonable risk.

6.3 The Customer must not ask the Company’s staff to do anything unlawful, unsafe, or outside the agreed scope of the Services.

7. Excluded and Restricted Items

7.1 Unless expressly agreed in writing before the move, the Company does not accept liability for, and may refuse to move, the following items:

a) Cash, securities, jewellery, watches or precious metals.

b) Valuable documents, passports or important personal papers.

c) Perishable goods, food or plants.

d) Hazardous, flammable, explosive, corrosive or illegal items, including fuel, gas bottles, paints, chemicals and waste materials not accepted under waste regulations.

7.2 If any such items are included without the Company’s knowledge, the Customer does so at their own risk and will be responsible for any resulting loss, damage or regulatory issues.

8. Liability and Limitations

8.1 The Company will exercise reasonable skill and care in handling and transporting the Goods. However, the Company’s liability is subject to the limitations set out in this section.

8.2 The Company’s liability for loss or damage to Goods, if established, will be limited to the reasonable cost of repair or replacement, taking into account depreciation and fair wear and tear, and will not exceed a reasonable overall limit proportionate to the value and nature of the job.

8.3 The Company will not be liable for:

a) Loss or damage arising from the Customer’s failure to pack items adequately or to secure loose parts, contents or fittings.

b) Loss or damage to items of brittle or fragile nature, including glass, mirrors, electronics or artwork, unless such items were professionally packed by the Company and clearly declared.

c) Normal minor marks, scuffs or scratches that may reasonably occur in the course of moving items through restricted or difficult access.

d) Any loss or damage caused by fair wear and tear, inherent defects, pre-existing damage, or deterioration of items.

e) Indirect or consequential loss, such as loss of profit, loss of enjoyment, emotional distress or loss of opportunity.

8.4 The Customer must inspect the Goods and property as soon as reasonably possible after completion of the Services. Any apparent loss or damage must be reported to the Company within a reasonable period. Failure to notify within such period may affect the Company’s ability to investigate and may limit any liability.

8.5 Nothing in these Terms and Conditions shall limit or exclude the Company’s liability for death or personal injury caused by its negligence, fraud or fraudulent misrepresentation, or any other liability which cannot lawfully be limited or excluded under UK law.

9. Delays and Access Issues

9.1 The Company will make reasonable efforts to arrive and complete the Services within the estimated time frame but time is not of the essence unless expressly agreed in writing.

9.2 The Company will not be liable for delays or failure to perform the Services caused by circumstances beyond its reasonable control, including traffic, road closures, accidents, bad weather, breakdowns, or delays caused by third parties.

9.3 Where delays are caused by the Customer, including late access to the property, waiting for keys, or insufficient preparation, the Company may charge for additional waiting time at its standard hourly rates.

10. Waste and Environmental Regulations

10.1 The Company is committed to complying with applicable UK waste and environmental regulations when undertaking removal and transport work.

10.2 The Company is not a general rubbish clearance service and will only remove or dispose of items where this forms part of an agreed service and is permitted within relevant regulations.

10.3 The Customer must not include prohibited waste items, such as hazardous or controlled waste, in any Goods to be transported or disposed of. This includes but is not limited to chemicals, asbestos, medical waste, gas cylinders, oils, paints and flammable substances.

10.4 Where disposal of items has been agreed, the Company will take such items to an appropriate facility or transfer station in accordance with applicable laws. Any applicable disposal fees or charges will be added to the Customer’s invoice and will be clearly explained where known in advance.

10.5 If the Company discovers that the Goods include items that cannot lawfully be transported or disposed of under waste regulations, it may refuse to handle such items, and the Customer will remain responsible for their lawful disposal.

11. Insurance

11.1 The Company will maintain appropriate insurance cover as required for the nature of its services and vehicles. This may include goods in transit and public liability cover at levels the Company considers proportionate to its typical work.

11.2 The Customer is encouraged to consider whether additional insurance is appropriate for high-value or particularly fragile items, as the Company’s liability is limited as set out in these Terms and Conditions.

12. Complaints and Dispute Resolution

12.1 If the Customer is dissatisfied with any aspect of the Services, they should raise the issue with the Company as soon as possible, ideally on the day of the move, so that the Company has an opportunity to investigate and address any concerns.

12.2 The Company will aim to handle complaints promptly and fairly and will communicate with the Customer regarding any proposed resolution.

12.3 If a dispute cannot be resolved directly between the parties, either party may seek to use appropriate alternative dispute resolution methods or pursue their rights through the UK courts in accordance with these Terms and Conditions.

13. Data Protection and Privacy

13.1 The Company will collect and process personal information about the Customer only to the extent necessary to arrange and provide the Services, manage bookings, and handle payments and enquiries.

13.2 The Company will take reasonable steps to keep such information secure and will not share it with third parties except where necessary for the performance of the Services, compliance with legal obligations, or with the Customer’s consent.

14. Changes to These Terms

14.1 The Company may update or amend these Terms and Conditions from time to time. The version in force at the time of the Customer’s booking will apply to that Contract.

14.2 The current version of the Terms and Conditions will be made available by the Company upon request.

15. Governing Law and Jurisdiction

15.1 These Terms and Conditions, and any Contract between the Company and the Customer, are governed by and shall be construed in accordance with the laws of England and Wales.

15.2 The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter.

By making a booking with Man and Van Crayford or using our Services, you confirm that you have read, understood and agree to be bound by these Terms and Conditions.



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Pick up the phone today to discover the range of options we have available to you. Our man and van service is among our most popular offers which may suit your needs too. Whatever the nature of your removal requirements, our professional team will endeavour to satisfy them. Customer feedback is important to us and we are passionate about providing the best service we can to everyone in DA1. We reward your trust in our man and van Crayford company with a top class removals service that you’ll want to tell family and friends about.

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Per hour /Min 2 hrs/ from £60 from £84
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Contact us

Company name: Man and Van Crayford Ltd.
Opening Hours:
Monday to Sunday, 07:00-00:00

Street address: 29 Trinity Court
Postal code: DA1 2NH
City: London
Country: United Kingdom

Latitude: 51.4422340 Longitude: 0.2082780
E-mail:
[email protected]

Web:
Description: Crayford, DA1 man with van moving professionals can be reached anytime. Take advantage of our expertise and book an appointment now.
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